Terms and Conditions | Ragnaro Casino
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Our Terms and Conditions

These Terms and Conditions govern your use of Ragnaro Casino at ragnaro-pokies.com. By registering an account, depositing funds or placing a wager on our platform, you confirm that you have read, understood and accepted every clause set out below. We are operated by Ragnaro Gaming Ltd (Malta) under licence MGA/B2C/1031/2023 issued by the Malta Gaming Authority.

Accepting Our Terms

When these terms take effect

These terms form a binding agreement between you and us from the moment you create an account, and they remain in force for as long as your account stays open. If you do not agree with any part of them, you must not register or continue playing on our platform.

  • By ticking the acceptance box at registration, you confirm you are acting on your own behalf and not for any third party.
  • Each time you log in and place a bet, you reaffirm that the terms in their current version apply to that session.
  • The English version prevails in the event of any conflict with a translation.

Who May Register

Eligibility rules

You must be at least 18 years old, or the legal gambling age in your jurisdiction if that is higher, to hold an account with us. We may request proof of age at any point and suspend play until it is provided. Residents of the USA, UK, France, Spain, Italy, the Netherlands, Belgium, Portugal, Sweden and Denmark may not register or play.

  • One account per person, per household, per IP address and per payment method.
  • You must supply accurate personal details and keep them up to date.
  • Duplicate accounts are subject to closure and forfeiture of winnings.
  • You may not register on behalf of another person or allow anyone else to use your account.
  • You must complete our know-your-customer checks (ID, proof of address and payment method verification) before your first withdrawal.

Deposits and Withdrawals

Payments and verification

We accept PayID, Neosurf, CashtoCode, Visa, Mastercard, Skrill, MiFinity, Jeton, Bitcoin, Ethereum, Litecoin and Tether for deposits, with a minimum of 15 AUD. Withdrawals start from 30 AUD and are processed within 0 to 24 hours once our verification checks are complete. We do not charge fees on deposits or withdrawals, and crypto payouts are typically cleared within one hour.

  • Withdrawal caps: 8,000 AUD per day, 16,000 AUD per week and 32,000 AUD per month.
  • Withdrawals are paid to the same method used for deposit wherever possible.
  • A dormant account (no login or transaction for 12 consecutive months) may carry a reasonable administration fee after notice from us.

Bonus Rules We Enforce

General conditions

Bonuses at Ragnaro Casino, including the welcome package, Monday reload, Wednesday free spins and weekend cashback, are governed by the specific terms published alongside each offer. Where an offer does not state its own rule, the general conditions below apply.

  • Wagering requirements must be completed before bonus winnings become withdrawable.
  • While a bonus is active, the maximum permitted bet per spin or round may not be exceeded; breaching this cap voids the bonus and any winnings.
  • Certain games may be excluded from wagering contribution or forbidden entirely during bonus play; the contribution table in each offer lists them.
  • Bonus abuse, arbitrage or hedging strategies and playing with zero margin risk void all bonuses.
  • Unused bonuses and free spins expire after the validity period stated in the offer, generally 14 days from activation.
  • Only one bonus may be active at a time unless an offer says otherwise.

Conduct We Do Not Allow

Fraud and misuse

We treat the integrity of our platform seriously. Any attempt to gain an unfair advantage or to defraud us or other players gives us the right to suspend the account, confiscate related balances and report the matter to the authorities where required.

  • Fraudulent deposits, stolen payment details or third-party payments.
  • Chargebacks and payment reversals after wagering.
  • Multi-accounting to claim repeat bonuses or circumvent limits.
  • Collusion between accounts, chip dumping and coordinated play.
  • Bots, scripts, automated tools or any software-assisted play.
  • Use of a VPN, proxy or similar technology to disguise your location and access our platform from a restricted country.

Limits and Self Exclusion

Your controls

Gambling should stay a form of entertainment, not a source of harm. You can set deposit limits, loss limits and session reminders in your account settings at any time, and our support team is available 24/7 to apply a cool-off period or full self-exclusion on your request. Where we notice patterns that suggest gambling-related harm, we may contact you and, where the law allows, apply protective measures to your account.

  • Self-exclusion is binding once activated and cannot be reversed before its stated end date.
  • During self-exclusion, we close your account and remove you from all marketing communications.
  • Free, confidential help is available from Gambling Help Online on 1800 858 858, and from BeGambleAware.

Closing Accounts and Complaints

Your rights and our process

You may close your account at any time by contacting support via live chat or [email protected], provided all wagers are settled and no bonus is active. We may also close an account where these terms are breached, where required by law, or where we reasonably believe play poses a risk of harm.

  • Complaints should first be raised with our support team, which will acknowledge and aim to resolve them promptly.
  • If you are not satisfied with the outcome, you may escalate the matter in line with our published complaints procedure and, ultimately, to the Malta Gaming Authority.
  • These terms are governed by the laws of Malta, and the courts of Malta have jurisdiction unless mandatory consumer law in your country of residence provides otherwise.

How We Update Terms

Amendments and notice

We may amend these terms from time to time to reflect changes in law, regulation, licensing conditions or our services. The current version is always published on this page with its effective date, and material changes are notified to registered players by email or an in-platform message before they take effect.

  • Continued use of our platform after the effective date of a change constitutes acceptance of the amended terms.
  • If you disagree with a change, you may close your account before the effective date and withdraw your balance.
  • Changes required by law or the regulator may take effect immediately upon notice.

Frequently Asked Questions

At what age can I open an account with Ragnaro Casino?

You must be at least 18 years old, or older if the legal gambling age in your jurisdiction is higher. We verify age as part of our KYC process before your first withdrawal.

Can I hold more than one account?

No. Our terms allow one account per person, household, IP address and payment method. Duplicate accounts are closed and any winnings from them may be forfeited.

How long do withdrawals take?

Once your identity, address and payment method checks are complete, withdrawals are processed within 0 to 24 hours. Crypto payouts are usually cleared within one hour.

What happens if I break a bonus rule?

Breaching a bonus condition, such as exceeding the maximum bet while a bonus is active or playing an excluded game, voids the bonus and any winnings derived from it.

Can I exclude myself from the casino?

Yes. Contact our 24/7 support team to set a cool-off period or full self-exclusion. Once active, self-exclusion is binding for its stated duration and we will remove you from all marketing.