Get in touch with us

Our care team is on deck around the clock, every day of the year. Whether it is a stuck withdrawal at 3 am or a bonus question before your Monday reload, here is exactly how to reach us and how fast we reply.

Our support channels

The fastest route is live chat. Tap the speech bubble in the bottom right corner of any page on ragnaro-pokies.com, enter your name and registered email, and you will be connected to an agent. First reply lands in under 2 minutes on average, and our chat operates 24/7, including public holidays.

Prefer writing it out in full? Email us at [email protected]. We answer every message within 24 hours, and most land inside 6. For anything involving documents, attach them to the email so we can start the review straight away.

Language and formal mail

Our team works in English, Deutsch, Français and Italiano. Pick your language at the start of the chat or write your email in any of them and you will be answered by an agent who speaks it. For formal correspondence, address your letter to Ragnaro Gaming Ltd, Malta, quoting your player ID and licence reference MGA/B2C/1031/2023, and send it to [email protected] for routing to our registry office.

What we can help with

No query is too small. Our agents handle everything from a forgotten password to a paused payout, and they can see your account status in real time, so you never have to repeat yourself.

• Account and KYC: document uploads, verification delays, proof of address rejections. Most KYC reviews finish within 24 hours once we have clear scans.
• Deposits and withdrawals: missing PayID or crypto deposits, payout timing (0 to 24 hours), daily, weekly and monthly limits of 8,000, 16,000 and 32,000 AUD.
• Technical problems: games not loading on iOS or Android, bonus spins not crediting, error codes in the instant-play site.
• Bonus questions: the 100% up to 1,600 AUD welcome pack with 100 free spins, the RAGNARO promo code, 35x wagering, Monday reload and weekend cashback terms.
• Responsible gambling: setting deposit or loss limits, session reminders, cool-off periods and self-exclusion. Ask us any time, day or night.

Responsible gambling support

If gambling stops feeling like fun, tell us in chat and we will act on it immediately. We can freeze deposits, set limits or self-exclude your account on the spot. Free, confidential help is also available from Gambling Help Online on 1800 858 858, and we will point you to BeGambleAware resources whenever you ask.

Check these before you message

Two minutes of checking on your side often answers the question without a ticket. Here is what we suggest you look at first.

Details that speed things up

When you do contact us, include your registered email or player ID, the approximate time of the issue and a screenshot if one exists. With those three things we can usually resolve deposits and bonus credits in a single chat session.

Press and partnership enquiries

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Frequently Asked Questions

Is live chat available overnight?

Yes. Our live chat runs 24/7, 365 days a year, with a first reply averaging under 2 minutes no matter the hour.

How long does email support take?

We answer every email within 24 hours, and most messages get a full reply inside 6 hours. Attach any relevant documents to save a round trip.

Can you help me set deposit limits?

Absolutely. Ask in live chat or by email and we will apply deposit limits, loss limits, session reminders or self-exclusion to your account immediately.

Do you offer phone support?

We do not run a phone line. Live chat and email cover every query, and chat connects you to a real agent in under 2 minutes at any hour.